App support
Questions about setup, crashes, missing data, exports, or anything that feels wrong in RedThread belong here. Include your device, app version, and a short description of what happened.
Support
Help for keeping your threads intact.
If RedThread gets in the way of your worldbuilding, tell us what happened. Support is handled by email so we can keep enough context to investigate properly.
Email support →
Privacy questions
RedThread is designed as a local-first writing workspace. If you have questions about what data is handled by the app or website, the privacy policy explains the current model.
Legal and publisher information
For ownership, responsible-party, and website disclosure details, use the imprint page. It is the formal contact point for legal website notices.
Before you write
- •Make sure you are using the latest TestFlight build before reporting a bug.
- •If something looks missing, check that the correct story or project is selected first.
- •For data-related issues, avoid deleting or reinstalling the app until support has replied.
- •Screenshots are welcome, but please do not send sensitive story material unless it is necessary.
Direct contact: support@red-thread.pro